Customer Reviews

Based on 5 reviews
80%
(4)
0%
(0)
0%
(0)
0%
(0)
20%
(1)
M
Mark
Does the job

Does the job. Price has increased by nearly 50% since we bought a few months ago though.

Thank you for your feedback, Mark! We’re glad to hear the wood pellet litter is working well for you. We completely understand your concern about the price increase. For web orders, the price is slightly higher due to the nature of the service—since it’s a 40lb product, delivery costs are significant. To keep things fair, we also limit online orders to 3 bags at a time.

That said, we want you to know our in-store price remains lower at $10.99, so if you’re able to shop in person, you can take advantage of that value. We truly appreciate your support and always strive to balance quality, service, and fair pricing.

H
Helen
Love this litter

Love this litter. No odor. Thanks for delivery!

Thank you, Helen! 😊 We're so glad to hear you love the wood pellet litter and that it's keeping things fresh and odor-free. We're happy the delivery service made it even easier. Thanks for your support, and we look forward to your next order!

R
Rhonda
Great Kitty Litter

We use this for our cats kitty litter; it works great for them.

Thank you so much, Rhonda! 😊 We're glad to hear the wood pellet litter is working great for your cats—it’s a popular choice for a reason! We appreciate your 5-star review and look forward to your next order.

K
Kara Huculak
Wood Pellet Delivery was unacceptable

This review is not about the product which I like but the delivery. I specifically asked for this delivery to be left with my building's concierge and instead it was left outside my building in an unsecured location. I am very unhappy about this.

Hi Kara,

Thank you so much for your feedback, and I’m very sorry about the delivery experience you had.

We understand how important it is to have your order delivered securely, especially when clear instructions were provided. I’ve updated your delivery address in our system to now show your concierge instructions directly in our driver app, so this doesn’t happen again in the future.

We’ve also reminded our team to be extra mindful of special delivery notes moving forward. As a gesture of apology, we’d be happy to offer a small store credit for the inconvenience — just let us know, and we’ll get that arranged for you.

Thank you again for bringing this to our attention. We really appreciate your continued support.

Warm regards,
Q,

S
Sonora Jahn Jahn
Perfect cat litter

Amazing price and great quality

Thank you so much, Sonora! 😊 We're thrilled to hear you're happy with the spruce wood pellet litter. It’s one of our most popular options for a reason—great quality at a great price! We’re also glad the home delivery worked well for you. Looking forward to your next order!