Thank you for shopping with us!
For Local Delivery
Order processing cut-off is 12pm, the day prior to delivery.
If any items are out of stock you will receive a call from our Delivery Team with a replacement option.
If we are unable to reach you by 2 pm, and you are still above the minimum for free delivery, your order will be sent on the next delivery day.
For all delivery inquires please email email@example.com
At Korna, your satisfaction is very important to us. So, we’ve made our return policies easy.
Returning Online Purchases
If you're not satisfied with your online purchase, you can return the product for the purchase price (minus shipping charges). Product must be in its original packaging in new or salable condition.
To return an item in-store that was purchased at kornapet.com, bring the product in its original packaging, plus the packing slip or the shipping confirmation email to your nearest Korna Pet location. If you do not have the same credit card that you used to make your kornapet.com purchase, you'll receive a gift card for the appropriate amount. Gift cards can be used for future in-store purchases and cannot be redeemed for cash.
To find a store near you, use our Store Locator
Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.
The frozen foods, cat posts, and some crates on our web store are only available for local delivery and cannot be shipped Canada-wide.
Korna Loyalty Frequent Buyer Programs
Buy x amount of bags of the same selected brand & size products at any Kornapet.com and get one bag free. (Purchases made with in-store accounts are separate, please see help for more information)
The Korna Loyalty Frequent Buyer Program is restricted to the participating brands and in accordance with the sizes listed below.
The qualifying x amount of bags purchased must fall within the same bag size category to qualify for the free bag.
Free bag will be awarded after purchase of your xth bag. If a member is purchasing their xth bag plus the next bag in the same transaction, the free bag will be awarded on your next visit. A separate, subsequent transaction will be required to receive the free bag.
The entitlement to free bag has no cash value.
All bag purchases will be recorded at the time of purchase. All returned bag purchases will be deducted from your bag total.
The Korna Loyalty Frequent Buyer Bag Program requires that we provide our participating suppliers with your name, address, telephone number, proof of your purchases and eligibility for your free bags so that they may validate eligible purchases. By signing up for the Korna Loyalty program you are consenting to our providing this information to our participating suppliers for these purposes. Korna Natural Pet Supplies Ltd., reserves the right to change, alter or discontinue any or all Korna Loyalty Frequent Buyer Programs at any time.
Korna Loyalty Program
Please shop in-store to receive our points rewards program and Seniors Day discounts.