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on orders over $30, placed before 3 pm


Burnaby - Coquitlam - New Westminister - North Vancouver

Port Coquitlam - Port Moody - Vancouver


For Local Delivery


Orders submitted before 3 pm will be dispatched the following day, while orders received after 3 pm will be dispatched the day after.


If we happen to run into any issue that would delay your delivery, we will let you know asap. 

For all delivery inquiries please email delivery@kornapet.com


For Canada Post


Orders will be shipped within 2 business days



At Korna, your satisfaction is very important to us. So, we’ve made our return policies easy.


Returning Online Purchases

If you're not satisfied with your online purchase, you can return the product for the purchase price (minus shipping charges). Products must be in its original packaging in new or saleable condition.



If you're not satisfied with your online purchase, you can return the product for the purchase price (minus shipping charges) to your local Korna Pet location. To return an item in-store that was purchased at kornapet.com, bring in its original packaging, plus the packing slip or the shipping confirmation email to your nearest Korna Pet location. If you do not have the same credit card that you used to make your kornapet.com purchase, you'll receive a gift card for the appropriate amount. Gift cards can be used for future in-store purchases and cannot be redeemed for cash. To find a store near you, use our Store Locator

To find a store near you, use our Store Locator 


By Mail

Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

Small Print


The frozen foods, cat posts, and some crates on our web store are only available for local delivery and cannot be shipped Canada-wide.


Korna Loyalty Frequent Buyer Programs


Buy x amount of bags of the same selected brand & size at any Kornapet.com and get one bag free. 


The entitlement to free bag has no cash value.

All bag purchases will be recorded at the time of purchase. All returned bag purchases will be deducted from your bag total.


The Korna Loyalty Frequent Buyer Bag Program requires that we provide our participating suppliers with your name, address, telephone number, proof of your purchases and eligibility for your free bags so that they may validate eligible purchases. By signing up for the Korna Loyalty program you are consenting to our providing this information to our participating suppliers for these purposes. Korna Natural Pet Supplies Ltd., reserves the right to change, alter or discontinue any or all Korna Loyalty Frequent Buyer Programs at any time.


Korna Loyalty Program

Please shop in-store to receive our points rewards program and Seniors Day discounts.