Switch to accessible version

 

 

Korna Pet FAQ Hub: Addressing Your Natural Pet Care Queries & Concerns

Korna Pet Loyalty App

The Korna Pet Loyalty App is a free mobile application available for download on iOS and Android devices,

providing users with convenient access to their loyalty points, frequent buyer program status, and current offers at Korna Pet stores.

By opting in for mobile notifications, users can stay updated on promotions and never miss out on special deals.

The app ensures security for personal information and welcomes feedback for continuous improvement.

With easy navigation and real-time updates, users can manage their pet-related purchases effortlessly

while enjoying exclusive benefits and rewards across all Korna Pet store locations.

 

Google Play Store Korna App Link

Apple App Store Korna Pet App Link

 

 

Korna Pet Return Policy

 

At Korna Pet, we aim to ensure your complete satisfaction. If, however, you need to return any items, kindly adhere to the following guidelines:

General Returns: Please ensure that the items are returned in a saleable condition within a 60-day timeframe.
If you are unable to provide a receipt or if the return is being made after 60 days, we offer the option of an exchange or store credit via a Korna Pet gift card.

Food and Treat Returns: We understand that pets may not always appreciate certain foods or treats.
In such cases, we accept returns of open food and treat products, as long as the original packaging is provided and at least 2/3 of the product remains.

Refunds: Refunds will be processed in the original form of payment whenever possible.
In the event of large cash returns, the refund will be made onto a Korna Pet gift card.

By adhering to these return guidelines, we can provide a smoother, more efficient service for you and your furry friends.
Thank you for choosing Korna Pet!

Please do not hesitate to contact us should you have any questions about our return policy.

 

Korna Pet Frequent Buyer Programs

Supplements 

 

 

 

Absorbine Silver Honey 

Buy 3, get 1 free 

Lesser or equal value 

 

K9 Natural 

Buy 12, get 1 free 

Lesser or equal value 

24-months 

Grizzly Oils 

Buy 6, get 1 free 

Lesser or equal value 

 

Accessories 

 

 

 

Boxie Cat Litter Bags 

Buy 12, get 1 free 

Lesser or equal value 

 

Boxie Cat Litter Extender 

Buy 12, get 1 free 

Lesser or equal value 

 

Can cases 

 

 

 

Boreal 

Buy 12, get 1 free 

Lesser or equal value 

 

Countryside 

Buy 5, get 1 free 

 

 

Feline Natural 

Buy 12, get 1 free 

Lesser or equal value 

 

Honest Kitchen 

Buy 7, get 1 free 

Lesser or equal value 

 

K9 Natural 

Buy 12, get 1 free 

Lesser or equal value 

 

Koha 

Buy 12, get 1 free 

Lesser or equal value 

 

Nulo 

Buy 11, get 1 free 

Lesser or equal value 

 

Zignature 

Buy 12, get 1 free 

Lesser or equal value 

 

Cat litter 

 

 

 

Boxie Cat 

Buy 12, get 1 free 

Lesser or equal value 

 

Natural Cat 

Buy 10, get 1 free 

 

 

Smart Cat 

Buy 10, get 1 free 

 

 

World's Best 

Buy 10, get 1 free 

Lesser or equal value 

 

Dehydrated/Freeze-dried 

 

 

 

Acana 

Buy 12, get 1 free 

Lesser or equal value 

 

Dr. Marty’s 

Buy 12, get 1 free 

Lesser or equal value 

 

Feline Natural 

Buy 12, get 1 free 

Lesser or equal value 

24-months 

Honest Kitchen 

Buy 7, get 1 free 

Lesser or equal value 

 

K9 Natural 

Buy 12, get 1 free 

Lesser or equal value 

24-months 

Northwest Naturals 

Buy 12, get 1 free 

Lesser or equal value 

 

Nulo 

Buy 11, get 1 free 

Lesser or equal value 

 

Primal 

Buy 12, get 1 free 

Lesser or equal value 

 

Rawbble 

Buy 12, get 1 free 

Lesser or equal value 

 

Redbarn 

Buy 12, get 1 free 

Lesser or equal value 

 

Smack 

Buy 8, get 1 free 

Lesser or equal value 

 

Sojo's 

Buy 10, get 1 free 

Lesser or equal value 

 

Stella & Chewy's 

Buy 12, get 1 free 

Lesser or equal value 

18-months 

ZIWI Peak 

Buy 12, get 1 free 

Lesser or equal value 

 

Small Animal 

 

 

 

Oxbow Food 

Buy 6, get 1 free 

Lesser or equal value 

 

Oxbow Hay 

Buy 6, get 1 free 

Lesser or equal value 

 

Premier Pet 

Buy 10, get 1 free 

 

 

Standlee  

Buy 6, get 1 free 

Lesser or equal value 

 

Kibble 

 

 

 

Acana / Orijen 

Buy 12, get 1 free 

Lesser or equal value 

24-months 

Boreal 

Buy 12, get 1 free 

Lesser or equal value 

 

Countryside 

Buy 5, get 1 free 

Lesser or equal value 

 

Farmina 

Buy 12, get 1 free 

Lesser or equal value 

18-months 

Firstmate 

Buy 12, get 1 free 

Lesser or equal value 

 

Fussie Cat 

Buy 12, get 1 free 

Lesser or equal value 

 

Go! / NowFresh 

Buy 12, get 1 free 

Lesser or equal value 

 

Lifetime 

Buy 12, get 1 free 

Lesser or equal value 

 

Nulo 

Buy 11, get 1 free 

Lesser or equal value 

 

Stella & Chewy's 

Buy 6, get 1 free 

Lesser or equal value 

 

Taste of the Wild 

Buy 10, get 1 free 

Lesser or equal value 

 

Zignature 

Buy 12, get 1 free 

Lesser or equal value 

 

Treats, Tripe & Milk 

 

 

 

Feline Natural 

Buy 12, get 1 free 

Lesser or equal value 

 

Primal Fresh Toppers 

Buy 12, get 1 free 

Lesser or equal value 

 

Primal Toppers (FD/Raw) 

Buy 12, get 1 free 

Most purchased item 

 

Primal Bone Broths 

Buy 12, get 1 free 

Lesser or equal value 

 

Primal Goat Milks 

Buy 12, get 1 free 

Lesser or equal value 

 

K9 Natural 

Buy 12, get 1 free 

Lesser or equal value 

 

Frozen foods 

 

 

 

3P Cat 

Buy 12, get 1 free 

Lesser or equal value 

 

Big Country Raw 

Buy 12, get 1 free 

Lesser or equal value 

 

Fish Lake Road 

Buy 12, get 1 free 

Lesser or equal value 

12 months 

Iron Will Raw 

Buy 12, get 1 free 

Lesser or equal value 

 

Bold by Nature 

Buy 12, get 1 free 

Lesser or equal value 

 

Naturawls 

Buy 12, get 1 free 

Lesser or equal value 

 

Northwest Naturals 

Buy 12, get 1 free 

Lesser or equal value 

 

K9 Choice 

Buy 12, get 1 free 

Lesser or equal value 

 

Primal 

Buy 12, get 1 free 

Lesser or equal value 

 

Stella & Chewy's 

Buy 12, get 1 free 

Lesser or equal value 

 

Raw Bones 

 

 

 

Bold 

Buy 12, get 1 free 

Lesser or equal value 

 

Iron Will Raw 

Buy 12, get 1 free 

Lesser or equal value 

 

Northwest Naturals 

Buy 12, get 1 free 

Lesser or equal value 

 

 

Terms and Conditions for Korna Pet's Frequent Buyer Program 

By becoming a member of Korna Pet Loyalty, you will receive all of the perks of our Frequent Buyer Programs. This includes special offers such as buy 12 and get 1 free. 

You don't have to worry about carrying around messy paperwork or bundles of punch cards. We'll take care of it all for you. 

To participate in Korna Pet's Frequent Buyer program, customers must have complete information in their Korna Loyalty account. Customers are responsible for paying all taxes, including sales tax on the free item, at the time of redemption. Offers are not valid if copied or transferred and have no cash value. Frequent buyer redemptions cannot be combined with other offers. Points can only be earned in-store, while the frequent buyer program is available both in-store and through kornapet.com. Korna Pet reserves the right to amend or modify the program, including the right to discontinue it at any time. Korna Pet also reserves the right to cancel a customer's participation in the program if there is evidence of fraud, abuse, or violation of terms and conditions. 

Terms and Conditions for Korna Pet's Loyalty Points 

To participate in Korna Pet's Loyalty program, customers must have complete information in their Korna Loyalty account

For every non-sale item purchased, we give you one point per dollar spent. 

Choose your rewards: 

  • 200 points for $8 off 
  • 500 points for $25 off 
  • 1000 points for $60 off 

When you redeem a dollar amount as a reward, your total purchase must be at least that amount or more. Additionally, rewards cannot be exchanged for cash. 

Terms and Conditions for Korna Pet's Very Important Pet (VIP) Club 

  • To participate in Korna Pet's VIP program, customers must have complete information in their Korna Loyalty account
  • Becoming a VIP member comes with exclusive benefits, including access to special promotions and discounts. 
  • To become a VIP and start enjoying the perks you must have visited within the past 90 days and earned a minimum of 500 lifetime points. 
  • Terms and Conditions for Korna Pet's Birthday  
  • Celebrate Your Pet's Birthday with us! We love your furry friends and want to make their special day even more memorable! 
  • Come into the store during their birthday week and receive a gift. And don't worry, we haven't forgotten about you – you'll receive a little something on your birthday too! 
  • Terms and Conditions for Korna Pet's Seniors Day 
  • Seniors (60+) get 10% off all regular priced when they shop at any of our store locations on the last Thursday of every month. 
  • If you are eligible for the Seniors Day discount, please let us know at the counter, and we will happily apply it for you. 

 

 

Korna Pet Delivery Policy

 

For Local Delivery: Orders submitted before 3 pm will be dispatched the following day, while orders received after 3 pm will be dispatched the day after.
If we happen to run into any issues that would delay your delivery, we will let you know ASAP.

For all delivery inquiries please email delivery@kornapet.com

For Canada Post: Orders will be shipped within 2 business days.

Small Print: The frozen foods, cat posts, and some crates on our web store are only available for local delivery and cannot be shipped Canada-wide.

Refunds: If you're not satisfied with your online purchase, you can return the product for the purchase price (minus shipping charges).

Products must be in its original packaging in new or saleable condition.

In-Store: To return an item in-store that was purchased at kornapet.com, bring in its original packaging, plus the packing slip or the shipping confirmation email to your nearest Korna Pet location.

If you do not have the same credit card that you used to make your kornapet.com purchase, you'll receive a gift card for the appropriate amount.

Gift cards can be used for future in-store purchases and cannot be redeemed for cash. To find a store near you, use our Store Locator

By Mail: Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records).

Send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

By adhering to these return guidelines, we can provide a smoother, more efficient service for you and your furry friends.

 

Important Information About Our Website's Payment Processing

Please note that our website utilizes AVS, which requires that the billing address and name on the credit card used match.

Thank you for your understanding.

 

Please do not hesitate to contact us should you have any questions about our delivery policy

 

Korna Pet Private Policy

 

You can find our private policy [Here]