Korna Pet FAQ Hub: Addressing Your Natural Pet Care Queries & Concerns

Korna Pet Loyalty App

The Korna Pet Loyalty App is a free mobile application available for download on iOS and Android devices,

providing users with convenient access to their loyalty points, frequent buyer program status, and current offers at Korna Pet stores.

By opting in for mobile notifications, users can stay updated on promotions and never miss out on special deals.

The app ensures security for personal information and welcomes feedback for continuous improvement.

With easy navigation and real-time updates, users can manage their pet-related purchases effortlessly

while enjoying exclusive benefits and rewards across all Korna Pet store locations.

Korna Pet Return Policy

At Korna Pet, we aim to ensure your complete satisfaction. If, however, you need to return any items, kindly adhere to the following guidelines:

General Returns: Please ensure that the items are returned in a saleable condition within a 60-day timeframe.
If you are unable to provide a receipt or if the return is being made after 60 days, we offer the option of an exchange or store credit via a Korna Pet gift card.

Food and Treat Returns: We understand that pets may not always appreciate certain foods or treats.
In such cases, we accept returns of open food and treat products, as long as the original packaging is provided and at least 2/3 of the product remains.

Refunds: Refunds will be processed in the original form of payment whenever possible.
In the event of large cash returns, the refund will be made onto a Korna Pet gift card.

By adhering to these return guidelines, we can provide a smoother, more efficient service for you and your furry friends.
Thank you for choosing Korna Pet!

Please do not hesitate to contact us should you have any questions about our return policy.

Korna Pet Frequent Buyer Programs

Supplements
Grizzly Oils	Buy 6, get 1 free	Lesser or equal value
Ultra Oil	Buy 6, get 1 free	Lesser or equal value
Accessories
Boxie Cat Litter Bags	Buy 12, get 1 free	Lesser or equal value	24 months
Boxie Cat Litter Extender	Buy 12, get 1 free	Lesser or equal value	24 months
Earth Rated Poop bags	Buy 6, get 1 free	Lesser or equal value	18 months
Earth Rated Wipes	Buy 6, get 1 free	Lesser or equal value	18 months
Wet Food Singles
Stella & Chewy's	Buy 12, get 1 free	Lesser or equal value
Wet Food Cases
Boreal	Buy 12, get 1 free	Lesser or equal value
Countryside	Buy 5, get 1 free
Feline Natural	Buy 12, get 1 free	Lesser or equal value
Honest Kitchen	Buy 7, get 1 free	Lesser or equal value
K9 Natural	Buy 12, get 1 free	Lesser or equal value
Koha	Buy 12, get 1 free	Lesser or equal value
Nulo	Buy 11, get 1 free	Lesser or equal value
Zignature	Buy 12, get 1 free	Lesser or equal value
Cat litter
Boxie Cat	Buy 12, get 1 free	Lesser or equal value	24 months
Natural Cat	Buy 10, get 1 free
Smart Cat	Buy 10, get 1 free
World's Best	Buy 10, get 1 free	Lesser or equal value
Dehydrated/Freeze-dried
Dr. Marty’s	Buy 12, get 1 free	Lesser or equal value	12 months
Feline Natural	Buy 12, get 1 free	Lesser or equal value	24 months
Honest Kitchen	Buy 7, get 1 free	Lesser or equal value
K9 Natural	Buy 12, get 1 free	Lesser or equal value	24 months
Northwest Naturals	Buy 12, get 1 free	Lesser or equal value
Nulo	Buy 11, get 1 free	Lesser or equal value
Primal	Buy 12, get 1 free	Lesser or equal value
Rawbble	Buy 12, get 1 free	Lesser or equal value
Redbarn	Buy 12, get 1 free	Lesser or equal value
Smack	Buy 8, get 1 free	Lesser or equal value
Sojo's	Buy 10, get 1 free	Lesser or equal value
Stella & Chewy's	Buy 12, get 1 free	Lesser or equal value	18-months
ZIWI Peak	Buy 12, get 1 free	Lesser or equal value
Small Animal
Oxbow Food	Buy 6, get 1 free	Lesser or equal value
Oxbow Hay	Buy 6, get 1 free	Lesser or equal value
Round Lake Farms Food	Buy 6, get 1 free	Lesser or equal value	12 months
Round Lake Farms Hay	Buy 6, get 1 free	Lesser or equal value	12 months
Round Lake Farms Treats	Buy 6, get 1 free	Lesser or equal value	12 months
Standlee	Buy 6, get 1 free	Lesser or equal value
Kibble
Applaws	Buy 4, get 1 free	Lesser or equal value
Acana / Orijen	Buy 12, get 1 free	Lesser or equal value	24 months
Boreal	Buy 12, get 1 free	Lesser or equal value
Countryside	Buy 5, get 1 free	Lesser or equal value
Farmina	Buy 12, get 1 free	Lesser or equal value	18 months
Firstmate	Buy 12, get 1 free	Lesser or equal value
Fussie Cat	Buy 12, get 1 free	Lesser or equal value
Go! / NowFresh	Buy 12, get 1 free	Lesser or equal value
Lifetime	Buy 12, get 1 free	Lesser or equal value
Nulo	Buy 11, get 1 free	Lesser or equal value
Stella & Chewy's	Buy 6, get 1 free	Lesser or equal value
Taste of the Wild	Buy 10, get 1 free	Lesser or equal value
Zignature	Buy 12, get 1 free	Lesser or equal value
Treats, Tripe & Milk
Feline Natural	Buy 12, get 1 free	Lesser or equal value	24 months
Gunni's Taste of Iceland	Buy 10, get 1 free	Lesser or equal value	12 months
Primal Fresh Toppers	Buy 12, get 1 free	Lesser or equal value
Primal Toppers (FD/Raw)	Buy 12, get 1 free	Most purchased item
Primal Bone Broths	Buy 12, get 1 free	Lesser or equal value
Primal Goat Milks	Buy 12, get 1 free	Lesser or equal value
K9 Natural	Buy 12, get 1 free	Lesser or equal value	24 months
Frozen foods
3P Cat	Buy 12, get 1 free	Lesser or equal value	12 months
Big Country Raw	Buy 12, get 1 free	Lesser or equal value
Fish Lake Road	Buy 12, get 1 free	Lesser or equal value	12 months
Iron Will Raw	Buy 12, get 1 free	Lesser or equal value
Bold by Nature	Buy 12, get 1 free	Lesser or equal value	24 months
Healthy Paws	Buy 12, get 1 free	Lesser or equal value
Northwest Naturals	Buy 12, get 1 free	Lesser or equal value
K9 Choice	Buy 12, get 1 free	Lesser or equal value
Primal	Buy 12, get 1 free	Lesser or equal value
Stella & Chewy's	Buy 12, get 1 free	Lesser or equal value
Raw Bones
Bold by Nature	Buy 12, get 1 free	Lesser or equal value	24 months
Iron Will Raw	Buy 12, get 1 free	Lesser or equal value
Northwest Naturals	Buy 12, get 1 free	Lesser or equal value	18 months

Terms and Conditions for Korna Pet's Frequent Buyer Program

By becoming a member of Korna Pet Loyalty, you will receive all of the perks of our Frequent Buyer Programs. This includes special offers such as buy 12 and get 1 free.

You don't have to worry about carrying around messy paperwork or bundles of punch cards. We'll take care of it all for you.

To participate in Korna Pet's Frequent Buyer program, customers must have complete information in their Korna Loyalty account. Customers are responsible for paying all taxes, including sales tax on the free item, at the time of redemption. Offers are not valid if copied or transferred and have no cash value. Frequent buyer redemptions cannot be combined with other offers. Points can only be earned in-store, while the frequent buyer program is available both in-store and through kornapet.com. Korna Pet reserves the right to amend or modify the program, including the right to discontinue it at any time. Korna Pet also reserves the right to cancel a customer's participation in the program if there is evidence of fraud, abuse, or violation of terms and conditions.

Terms and Conditions for Korna Pet's Loyalty Points

To participate in Korna Pet's Loyalty program, customers must have complete information in their Korna Loyalty account

For every non-sale item purchased, we give you one point per dollar spent.

Choose your rewards:

200 points for $8 off
500 points for $25 off
1000 points for $60 off

When you redeem a dollar amount as a reward, your total purchase must be at least that amount or more. Additionally, rewards cannot be exchanged for cash.

Terms and Conditions for Korna Pet's Very Important Pet (VIP) Club

To participate in Korna Pet's VIP program, customers must have complete information in their Korna Loyalty account
Becoming a VIP member comes with exclusive benefits, including access to special promotions and discounts.
To become a VIP and start enjoying the perks you must have visited within the past 90 days and earned a minimum of 500 lifetime points.
Terms and Conditions for Korna Pet's Birthday
Celebrate Your Pet's Birthday with us! We love your furry friends and want to make their special day even more memorable!
Come into the store during their birthday week and receive a gift. And don't worry, we haven't forgotten about you – you'll receive a little something on your birthday too!
Terms and Conditions for Korna Pet's Seniors Day
Seniors (60+) get 10% off all regular priced when they shop at any of our store locations on the last Thursday of every month.
If you are eligible for the Seniors Day discount, please let us know at the counter, and we will happily apply it for you.

Korna Pet Delivery Policy

For Local Delivery: Orders submitted before 3 pm will be dispatched the following day, while orders received after 3 pm will be dispatched the day after.
If we happen to run into any issues that would delay your delivery, we will let you know ASAP.

For all delivery inquiries please email delivery@kornapet.com

For Canada Post: Orders will be shipped within 2 business days.

Small Print: The frozen foods, cat posts, and some crates on our web store are only available for local delivery and cannot be shipped Canada-wide.

Refunds: If you're not satisfied with your online purchase, you can return the product for the purchase price (minus shipping charges).

Products must be in its original packaging in new or saleable condition.

In-Store: To return an item in-store that was purchased at kornapet.com, bring in its original packaging, plus the packing slip or the shipping confirmation email to your nearest Korna Pet location.

If you do not have the same credit card that you used to make your kornapet.com purchase, you'll receive a gift card for the appropriate amount.

Gift cards can be used for future in-store purchases and cannot be redeemed for cash. To find a store near you, use our Store Locator

By Mail: Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records).

Send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

By adhering to these return guidelines, we can provide a smoother, more efficient service for you and your furry friends.

Important Information About Our Website's Payment Processing

Please note that our website utilizes AVS, which requires that the billing address and name on the credit card used match.

Thank you for your understanding.

Please do not hesitate to contact us should you have any questions about our delivery policy

Korna Pet Private Policy

You can find our private policy [Here]